Refund policy

Refund Policy

Thank you for shopping at Callizi. We appreciate your business and your interest in our brand. Please review our refund policy below, which applies to all purchases made through our website.

Our Policy

Our products are made to order especially for you. Because of this, we are unable to accept returns or offer refunds for reasons such as a change of mind, incorrect size selection, or buyer's remorse.

However, we stand fully behind the quality of our work. We accept returns and issue refunds or replacements for manufacturing defects or items damaged in transit, provided you contact us within 30 days of receiving your order.

Defective or Wrong Item

We take pride in the quality of our products. If you believe you have received a defective item, or if we sent you the wrong item, please contact us as soon as possible at support@callizi.com with the following information:

  • Your order number
  • A description of the issue
  • Clear photographic evidence of the defect or wrong item

Upon receiving your email, we will conduct a thorough review and respond within 2 business days with instructions on how we will proceed. In most cases of a confirmed defect or error, we will offer you a free replacement or a full refund — you will not be asked to ship the item back unless we specifically request it.

Refund Process

Once your return or claim is approved, refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

Order Cancellations

If you need to cancel or change your order, please contact us within 24 hours of placing it. After this window, your order may have already entered production and we may no longer be able to make changes.

Contact Us

For any questions about our refund policy, please contact us: