Frequently Asked Questions

Orders & Account

Do I need an account to order?

No — you can check out as a guest. However, creating an account gives you a few perks:

• A faster checkout process
• Easy access to your order status and order history
• Updates on new releases and special promotions

What if I forgot my password?

On the login page, click "Lost password?" and you'll be taken to a page where you can create a new one.

What if I typed the wrong email address?

Please contact us as soon as possible and we'll update it for you. We can change your email address, name, and shipping address, but please make sure all your details are correct at checkout — if a package is shipped to an incomplete or incorrect address, it may be returned to us or lost in transit.

How do I change or cancel my order?

Our products are made to order, so timing matters. If you need to change or cancel your order, please contact us within 24 hours of placing it. After this window, your order may have already entered production and we may no longer be able to make changes.

We also reserve the right to accept or decline any order, or any portion of it, at our discretion. If your card has already been charged and the order is canceled by us, we will issue a full refund to your original payment method.

Please note that orders that have already been printed or shipped cannot be canceled.

Payment

What payment methods do you accept?

We accept all major credit and debit cards (VISA, Mastercard, and American Express). [FACT: nếu Callizi có bật PayPal/Apple Pay/Shop Pay qua Stripe thì bổ sung ở đây — cần anh xác nhận]

Are there any exchange rates?

All of our transactions are processed in US Dollars. If your card is based in another currency, your order total will be calculated using the daily exchange rate applied by your card issuer on the date the transaction is processed.

How secure is my online order?

When you place an order, all of your information is entered into an SSL-secured page, encrypted, and sent directly to our payment provider for authorization. Your credit card details are not stored on our servers.

Shipping & Delivery

When will my order be processed?

We process orders Monday through Friday, within 1–3 business days of your order date. We do not process or ship on weekends or public holidays. Please allow extra time during holidays and major sale seasons.

If you don't receive a tracking confirmation within 5 business days of completing your payment, please contact us.

When will my order arrive?

Delivery time depends on your destination, and begins after the processing period:

We are not responsible for delays caused by the customs department in your country.

How do I track my order?

Once your order ships, we'll email you a tracking number — usually within 1–2 business days, as tracking details typically become available about 24 hours after shipment.

Can I change my shipping address after ordering?

Your shipping address cannot be changed once your order has been processed or shipped. We recommend using your residential address rather than a workplace address, since we cannot predict how long a package may be held by customs.

Will I be charged customs fees and taxes?

Prices on our site are displayed in US Dollars and do not include import duties or taxes. For international orders, your local customs office may charge import duties, taxes, or related fees once your package arrives in your country.

These charges are your responsibility and are not covered by us. For details, please contact your local customs office.

Discounts

Can I use several discount codes in one order?

Promotions and discount codes cannot be combined with other promotions or discounts unless stated otherwise.

Returns & Refunds

What is your return policy?

Our products are made to order, so we're unable to accept returns for reasons such as a change of mind or an incorrect size selection. However, we fully stand behind the quality of our products and will replace or refund any item that arrives defective or damaged. Please see our Refund Policy for full details.

What if the item I received is defective, incorrect, or damaged?

Please contact us within 30 days of receiving your order at support@callizi.com. Include your order number, a description of the issue, and clear photos of the item. We'll review your case and respond within 2 business days with next steps. In most cases we'll offer a free replacement or a full refund.

What do I do if there's a missing item in my order?

Please contact us right away with your order number and we'll resolve it as quickly as possible.

When will I receive my refund?

Once your claim is approved, your refund will be credited to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund to your account. If you haven't seen the credit after that period, please contact your bank or card company first, then reach out to us if you still need help.

Still Have Questions?

We're always happy to help:

• Email: support@callizi.com
• Phone: +1 (406) 545-5656